At Memspell, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit www.memspell.com (the "Site") or purchase our products.
By using our Site, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our Site, we may collect the following types of information.
Personal Information
When you place an order, contact us, or create an account, we may collect:
● Name
● Email address
● Phone number
● Billing address
● Shipping address
● Payment information (processed securely by our payment providers)
● Order history
Personalized Content
Because Memspell creates personalized handcrafted products, we also collect any customization information you voluntarily provide, including:
● Uploaded photographs
● Personalized messages
● Names
● Dates
● Other customization details submitted with your order
This information is collected solely for the purpose of producing and fulfilling your personalized order.
Device Information
When you browse our Site, we automatically collect certain technical information, including:
● IP address
● Browser type
● Device type
● Time zone
● Pages viewed
● Referring website
● Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
● Process and fulfill your orders
● Create your personalized products
● Communicate with you regarding your order
● Provide customer support
● Detect fraudulent transactions
● Improve our website and shopping experience
● Analyze website performance
● Send marketing communications (only when you have chosen to receive them)
● Comply with legal obligations
Uploaded photos and personalization details are used only to manufacture your personalized products.
3. Sharing Your Information
We only share your information when necessary to operate our business.
This may include trusted service providers such as:
● Shopify (our ecommerce platform)
● Payment processors
● Shipping carriers
● Analytics providers (such as Google Analytics)
● Email marketing providers (if you subscribe)
We do not sell your personal information.
We may also disclose information when required by law or to protect our legal rights.
4. Uploaded Photos & Personalized Content
Your uploaded photographs and personalization details remain your property.
By placing an order, you grant Memspell a limited, non-exclusive license to use your uploaded content solely for the purpose of designing, manufacturing, and fulfilling your personalized order.
We will never sell, publish, license, or use your uploaded photos for advertising, promotional materials, or social media without your explicit consent.
5. Cookies
Our website uses cookies and similar technologies to:
● Remember your preferences
● Improve website functionality
● Analyze website traffic
● Measure advertising performance
You can manage or disable cookies through your browser settings.
For more information, please visit:
https://www.allaboutcookies.org/
6. Marketing Communications
If you subscribe to our newsletter or promotional emails, we may occasionally send you updates about new products, promotions, or special offers.
You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails.
7. Data Retention
We retain your personal information only for as long as necessary to:
● Fulfill your order
● Provide customer support
● Meet legal and accounting obligations
● Resolve disputes
Uploaded photographs and personalization files are securely stored only as long as reasonably necessary to complete your order and provide after-sales support, after which they may be permanently deleted in accordance with our internal data retention practices.
8. Your Privacy Rights
Depending on your location, you may have the right to:
● Access your personal information
● Correct inaccurate information
● Request deletion of your information
● Withdraw consent for marketing communications
● Request a copy of the personal information we hold about you
To exercise any of these rights, please contact us using the information below.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.
Although no online system can guarantee absolute security, we continuously work to protect your information using industry-standard security measures.
10. International Users
Because Memspell serves customers worldwide, your personal information may be processed and stored in countries other than your country of residence.
By using our Site, you consent to such transfers where permitted by applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
The latest version will always be posted on this page with the updated revision date.
12. Contact Us
If you have any questions about this Privacy Policy or how we process your information, please contact us:
Email: info@memspell.com